Shipping policy

This shipping policy is already product-neutral, so there's nothing to swap — it works as-is for the compression sock store. It's also already dated March 2026 with the correct company details. Here it is cleaned up and consistently formatted to match your other documents.

FLEXSPAC — SHIPPING POLICY

Effective Date: March 2026

Thank you for shopping with Flexspac LLC. This Shipping Policy explains how orders are processed, shipped, and delivered.

Order Processing

Orders are typically processed within 1–2 business days after payment is successfully received.

Processing includes payment verification, order verification, quality checks, and packaging.

Orders are not processed, shipped, or delivered on weekends or public holidays.

Once an order has been processed, it is transferred to the shipping carrier for delivery.

Shipping & Delivery Estimates

Estimated delivery times:

  • United States: 6–10 business days
  • International: 10–20 business days

Delivery times are estimates only and are not guaranteed. Shipping delays may occur due to high order volume, customs processing, carrier delays, weather conditions, or other circumstances outside our control.

Shipping Costs

Shipping rates are calculated at checkout unless otherwise stated on the product page or during a promotion.

International customers are responsible for any customs duties, taxes, or import fees imposed by their country.

Tracking Information

Once your order ships, you will receive a confirmation email with tracking information.

Tracking updates may take 2–5 business days to appear in the carrier's system.

Some carriers may show limited or delayed tracking updates during transit.

Incorrect Addresses

Customers are responsible for providing an accurate shipping address at checkout.

Flexspac LLC is not responsible for:

  • orders shipped to incorrectly entered addresses
  • packages returned due to insufficient or incomplete address information

If a package is returned to us, reshipping fees may apply.

Delivered Packages

An order is considered delivered once the shipping carrier marks it as delivered to the address provided at checkout.

Flexspac LLC is not responsible for lost or stolen packages after confirmed delivery. Customers should contact the carrier directly to file a claim.

However, please contact us at info@flexspac.com and we will make reasonable efforts to assist you.

Lost Packages in Transit

If a package is confirmed lost during transit (not marked delivered), please contact us within 7 days of the last tracking update at info@flexspac.com. We will work with the carrier to investigate and determine a resolution.

Damaged Items

If your item arrives damaged, contact us within 48 hours of delivery and include:

  • Order number
  • Clear photos of the damaged product
  • Photos of the packaging

Failure to report damage within this timeframe may affect eligibility for replacement.

Multiple Shipments

Orders containing multiple items may ship separately and arrive in different packages. Multiple tracking numbers may be provided.

Returns

Return shipping and eligibility are governed by our Refund Policy. Return instructions and return address are provided only after a return request is approved.

Contact

Flexspac LLC
Email: info@flexspac.com
Business Address: 2114 North Flamingo Road #882
Pembroke Pines, FL 33028
United States