Shipping policy

FLEXSPAC — SHIPPING POLICY

Effective Date: July 29, 2026

Thank you for shopping with Flexspac LLC. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.

Order Processing

Orders are typically processed within 1 business day after payment is successfully received.

Processing may include:

  • Payment verification;

  • Order verification;

  • Fulfillment preparation; and

  • Packaging.

Orders placed on weekends or recognized holidays may begin processing on the next business day.

During periods of unusually high order volume, processing may occasionally take longer. If a significant delay affects your order, we will make reasonable efforts to provide an update.

Once your order has been processed and transferred to the shipping carrier, you will receive tracking information when available.

Shipping & Delivery Estimates

For orders shipped within the United States, our current estimated carrier delivery times are:

  • Standard Shipping: 2–4 business days

  • Express Shipping: 1–2 business days

These delivery estimates begin after your order has been processed and transferred to the shipping carrier.

Because processing typically takes approximately 1 business day, most orders may generally arrive within approximately:

  • Standard Shipping: 3–5 business days from the order date

  • Express Shipping: 2–3 business days from the order date

These timeframes are estimates and are not guaranteed delivery dates.

Carrier delays may occasionally occur because of circumstances such as:

  • Severe weather;

  • Holidays;

  • Transportation disruptions;

  • Carrier network delays;

  • Incorrect or incomplete addresses;

  • Unusually high shipping volume; or

  • Other circumstances reasonably outside our control.

Business Days

For purposes of this Shipping Policy, "business days" generally means Monday through Friday, excluding federal holidays and other days on which the applicable fulfillment center or shipping carrier is closed.

Weekend and holiday days are not included when calculating estimated business-day processing or delivery periods.

Shipping Costs

Available shipping options and their applicable costs will be displayed at checkout before you complete your purchase.

Shipping charges may vary depending on:

  • The shipping method selected;

  • Order size or weight;

  • Destination; and

  • Applicable promotional offers.

If Flexspac offers free shipping or discounted shipping as part of a promotion or bundle, the applicable terms will be displayed with the offer or at checkout.

Selecting Express Shipping affects the estimated carrier delivery speed but does not eliminate normal order-processing time unless expressly stated otherwise.

Delivery Estimates Are Not Guarantees

The delivery dates displayed on our website, checkout, confirmation emails, or tracking information are estimates based on information available at the time.

Flexspac does not guarantee delivery on a specific date unless we expressly provide a guaranteed delivery service.

Nothing in this section limits any shipping or delivery rights you may have under applicable law.

Tracking Information

Once your order has shipped, we will generally send a shipping-confirmation email containing tracking information.

Tracking information may not become active immediately after you receive the shipping confirmation. Carriers may require additional time to scan the package into their system.

Tracking updates are controlled by the applicable shipping carrier and may occasionally be delayed or incomplete while a package is in transit.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing an accurate and complete shipping address at checkout.

Please review your shipping information carefully before submitting your order.

If you discover an error after placing your order, contact us as soon as possible at:

info@flexspac.com

We will make reasonable efforts to correct the address if the order has not already entered fulfillment or shipment, but we cannot guarantee that an address can be changed once processing has begun.

If an order cannot be delivered or is returned because of an incorrect or incomplete address provided by the customer, reasonable reshipping charges may apply.

Packages Marked Delivered

Carrier tracking may indicate that an order has been delivered before the customer has physically located the package.

If tracking shows your order as delivered but you cannot locate it, we recommend first:

  • Checking around the delivery location;

  • Checking with other members of your household;

  • Checking with neighbors where appropriate;

  • Checking mailrooms, parcel lockers, front desks, or other designated delivery areas; and

  • Contacting the shipping carrier for additional delivery information.

You may also contact us at info@flexspac.com, and we will make reasonable efforts to assist with the investigation.

A carrier's delivered scan may be considered evidence of delivery, but it does not prevent you from contacting Flexspac regarding a legitimate delivery issue.

Resolution of missing-package claims may depend on the circumstances, carrier information, and applicable law.

Lost Packages in Transit

If tracking indicates that your package has stopped moving for an unusual period or the carrier confirms that the package has been lost in transit, contact us at:

info@flexspac.com

Please provide your order number and any relevant tracking information.

We may work with the applicable carrier or fulfillment provider to investigate the shipment.

If the package is confirmed lost before delivery, Flexspac may provide an appropriate resolution, such as:

  • A replacement shipment; or

  • A refund,

depending on the circumstances and applicable law.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, incomplete, or contains the wrong product, please contact us as soon as reasonably possible.

For the fastest assistance, we recommend contacting us within 48 hours of discovering the issue.

Please provide:

  • Your order number;

  • A description of the problem;

  • Clear photographs of the product;

  • Photographs of the shipping packaging when applicable; and

  • A photograph of the shipping label when applicable.

We may use this information to verify the issue with our fulfillment or shipping provider.

If we confirm that an order was damaged during shipment, defective, incomplete, or incorrectly fulfilled, we may provide an appropriate replacement or refund in accordance with our Refund Policy and applicable law.

Multiple Shipments

Orders containing multiple products or quantities may occasionally be fulfilled in separate shipments.

If this occurs:

  • Packages may arrive on different days;

  • Each package may have a separate tracking number; and

  • You will not be charged additional shipping solely because Flexspac chooses to divide one order into multiple shipments unless otherwise clearly disclosed before purchase.

Shipping Restrictions

Certain products may not be available for shipment to every location.

We reserve the right to restrict shipping destinations where:

  • Shipping is unavailable through our fulfillment providers;

  • Applicable laws or regulations restrict shipment;

  • Carrier limitations apply; or

  • We cannot reasonably complete delivery.

If we are unable to fulfill an order to the address provided after payment has been collected, we will cancel the affected order and issue an appropriate refund.

International Shipping

International shipping is available only where offered at checkout.

If international shipping is offered, delivery times may vary significantly depending on:

  • Destination;

  • Customs processing;

  • Local postal services;

  • Import requirements; and

  • Other factors outside Flexspac's control.

Unless expressly stated otherwise at checkout, customers may be responsible for applicable customs duties, import taxes, brokerage charges, or similar government-imposed fees.

If international shipping is not displayed as an available option at checkout, we do not currently ship to that destination.

Order Changes and Cancellations

Because we process orders quickly, requests to change or cancel an order should be submitted as soon as possible.

Contact:

info@flexspac.com

We cannot guarantee changes or cancellations once an order has entered processing, fulfillment, or shipment.

If an order can no longer be canceled, it may still qualify for a return or refund under our 30-Day Money-Back Guarantee & Refund Policy.

Returns

Return eligibility, return shipping requirements, and refunds are governed by the Flexspac 30-Day Money-Back Guarantee & Refund Policy.

Do not send a product back without first contacting Flexspac and receiving applicable return instructions.

Contact Us

If you have questions about your shipment or this Shipping Policy, contact:

Flexspac LLC
2114 N Flamingo Road #882
Pembroke Pines, FL 33028
United States

Email: info@flexspac.com